FAQs

Frequently Asked Questions

What is Pocket Flex?

Pocket Flex is a premium fidget brand focused on high quality, limited drop fidgets designed for everyday carry. Our products are built with intention heavier materials, smoother spins, and refined design inspired by the original 2016 fidget era, upgraded for today.

What kind of products do you sell?

We sell premium fidgets and spinner based designs made to feel as good as they look. Each piece is crafted for balance, durability, and satisfaction, not mass production. Some releases may include collector or special edition designs.

Are your products limited edition?

Yes.
Most Pocket Flex releases are limited quantity drops.

Once a drop sells out, it will not be restocked. This allows us to maintain quality, exclusivity, and intentional design with every release.

When do you release new drops?

New drops are released periodically and announced in advance through:

  • Our website

  • Email list

  • Social media

We recommend joining our email list to get early access and drop reminders.

Do you offer pre-orders?

Some drops may include pre-order access.
If a product is available for pre-order, this will be clearly stated on the product page along with estimated shipping timelines.

How long does shipping take?

Shipping times depend on whether the item is in-stock or pre-order:

  • In-stock items: Usually ship within 1-2 business days

  • Pre-order items: Ship based on the timeline listed on the product page

You will receive tracking information as soon as your order ships.

Do you ship internationally?

Yes, we offer international shipping to select countries.
Shipping costs and delivery times are calculated at checkout.

Please note: international customers are responsible for any customs duties or taxes.

What materials are your fidgets made from?

Our fidgets are made using durable, premium materials selected for weight, balance, and longevity. Specific materials and finishes are listed on each product page.

Are Pocket Flex products toys?

No.
Pocket Flex products are not toys and are intended for ages 18+. They are designed as everyday carry accessories and collector items.

Can I cancel or change my order?

If your order has not yet shipped, please contact us as soon as possible and we’ll do our best to help. Once an order has shipped, it cannot be modified or canceled.

What is your return policy?

Due to the limited nature of our drops:

  • All sales are final

  • We do not accept returns for change of mind

If your item arrives damaged or defective, please contact us within 48 hours of delivery, and we’ll make it right.

What if my item arrives damaged?

If your order arrives damaged or defective, email us with:

  • Your order number

  • Clear photos of the issue

We’ll review the case and provide a replacement or solution if eligible.

How do I take care of my Pocket Flex product?

To keep your Pocket Flex performing its best:

  • Avoid dropping on hard surfaces

  • Keep away from water and moisture

  • Store in a protective case when not in use

Care instructions may vary by product and will be listed when applicable.

How can I contact Pocket Flex?

You can reach us through:

  • The Contact page on our website

  • Email: Pocketflex001@gmail.com

We aim to respond within 24–48 business hours.

How can I stay updated on drops?

Sign up for our email list and follow us on social media to receive:

  • Drop announcements

  • Early access

  • Limited-release updates